Terms, made clear.

TERMS OF SERVICE

Last updated: September 3, 2026

Welcome to Shade with Shine.

These Terms of Service govern your use of the Shade with Shine website and your purchase of products from our online store. By accessing our website, browsing our products, placing an order, or using any of our services, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. ABOUT OUR STORE

Shade with Shine operates this online store to offer thoughtfully designed ceramic products and related lifestyle pieces.

Our products currently include categories such as:

• Mugs
• Mugs with Saucer
• Mugs with Lid
• Ash-Trays

We reserve the right to add, remove, modify, or discontinue products, collections, designs, colors, sizes, prices, or other product details at any time.

2. ELIGIBILITY

By using this website or placing an order, you confirm that the information you provide to us is accurate and that you are legally capable of entering into a purchase agreement under applicable law.

If you are using the website on behalf of another person, you confirm that you have the authority to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products, images, colors, descriptions, dimensions, and other information as accurately as possible.

However, actual product colors may vary slightly depending on your device, screen settings, lighting, photography, or other factors.

Because many of our products are ceramic, minor variations in finish, texture, glaze, shape, or appearance may occur.

We do not guarantee that every product will appear exactly as shown on your screen.

4. PRICES

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product information, descriptions, or other errors that may appear on the website.

If an obvious pricing or listing error affects an order, we may contact you before processing the order.

5. ORDERS

When you place an order, you are making a request to purchase the selected products from us.

After receiving your order, we may send an order confirmation through the contact details you provided.

An order may be cancelled or declined in certain circumstances, including:

• Product availability issues
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorized activity
• Incorrect pricing or product information
• Delivery limitations
• Other circumstances that prevent us from fulfilling the order

If we cancel an order that has already been paid for, any applicable refund will be handled according to our Return & Refund Policy.

6. CASH ON DELIVERY

At present, Shade with Shine primarily accepts Cash on Delivery (COD), where available.

For COD orders, payment is collected at the time of delivery according to the applicable delivery arrangements.

We may contact you to verify your COD order before processing or shipping it.

Repeated refusal to accept COD orders or providing false order information may result in restrictions on future COD orders.

If we introduce additional payment methods in the future, these Terms may be updated accordingly.

7. SHIPPING AND DELIVERY

We aim to process and ship orders within a reasonable time.

Delivery times may vary depending on:

• Customer location
• Courier availability
• Weather or other external circumstances
• Holidays
• Operational delays
• Incorrect or incomplete delivery information

Once an order has been handed over to a delivery partner, delivery may be affected by circumstances outside our direct control.

Customers are responsible for providing an accurate and complete shipping address and valid contact information.

For further information, please refer to our Shipping Policy.

8. RETURNS AND REFUNDS

Returns, replacements and refunds are subject to our Return & Refund Policy.

If you receive a damaged product, incorrect product, or have another issue with your order, please contact us as soon as reasonably possible with your order details and any requested supporting information.

We may request photographs or other information to assess the issue.

Not every product or situation will necessarily qualify for a return, replacement or refund.

Please review our Return & Refund Policy before making a purchase.

9. ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, shipped, or otherwise entered fulfillment, cancellation may no longer be possible.

Approved cancellations and any applicable refunds will be handled according to our Cancellation Policy and applicable payment arrangements.

10. ACCURACY OF INFORMATION

We try to keep the information on our website accurate and up to date.

However, we do not guarantee that all information will always be complete, current, or error-free.

We may correct errors, update information, or change product details at any time without prior notice.

11. WEBSITE USE

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our website or systems
• Interfere with the security or operation of the website
• Introduce malicious software, code, or harmful material
• Copy, reproduce, or misuse website content without permission
• Use automated methods to improperly access or collect information from the website

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or services.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on the Shade with Shine website, including logos, brand elements, photographs, graphics, product images, text, designs, illustrations, and other materials, belongs to Shade with Shine or is used with appropriate permission.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission.

13. THIRD-PARTY SERVICES

Our website may use third-party services and platforms to help us operate our store, process orders, provide customer support, facilitate shipping, or perform other business functions.

Our store is powered by Shopify.

Your use of third-party services may also be subject to the terms and privacy policies of those third parties.

14. CUSTOMER COMMUNICATION

When you provide your phone number, email address, or other contact information, we may use it to communicate with you regarding:

• Your orders
• Delivery and shipping
• Returns, refunds, or cancellations
• Customer support
• Important service-related information

We currently do not operate an email marketing or newsletter program.

We may use WhatsApp for customer support and order-related communication when appropriate.

15. PRIVACY

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

16. DISCLAIMER

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, completely secure, or free from errors.

We are not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control.

17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Shade with Shine will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of these Terms.

Your continued use of the website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

19. GOVERNING LAW

These Terms of Service are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts or authorities having appropriate jurisdiction under applicable law.

20. CONTACT US

If you have questions about these Terms of Service, an order, or our services, please contact us:

Shade with Shine

Email: hello@shadewithshine.com

Phone: +91 96252 23783

Address:
New Delhi, India

For order-related questions, please include your order number and relevant details so that we can assist you efficiently.

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Shade with Shine
♡ MADE WITH CARE   ✦ DESIGNED TO SHINE   ☀ MADE FOR YOU