Request it as soon as possible
If you need to cancel, contact us quickly with your order number so we can check whether fulfilment has started.
✦ CANCELLATION POLICY
Changed your mind?
No problem — if you need to cancel an order, here’s what you should know and what to do next.
✦ BEFORE YOU CANCEL
Timing makes a difference.
If you need to cancel an order, contact us as early as possible. Whether cancellation is still possible depends mainly on how far your order has progressed.
Processing changes things
Once an order has entered processing or packing, cancellation may no longer be possible depending on its current status.
Shipped orders
Once an order has been handed over to the courier, it generally cannot be cancelled through the normal cancellation process.
Refund, where applicable
If an eligible prepaid cancellation is approved, the applicable refund will be processed according to the order and payment method.
✦ HOW TO CANCEL
Three simple steps.
Keep your order number ready and send your request as soon as you decide that you no longer want the order.
CONTACT US
Send us your request
Contact us through our official support options with your order number and tell us that you would like to cancel the order.
WE CHECK THE STATUS
We check your order
We’ll review the current fulfilment status to determine whether cancellation is still possible.
CONFIRMATION
We confirm the outcome
If cancellation is possible, we’ll confirm it with you and explain any applicable refund steps.
✦ CHECK THE ORDER STAGE
The earlier, the better.
Cancellation becomes more difficult once fulfilment has started, so getting in touch quickly gives us the best chance to help.
Order Placed
Best time to request
Processing
May still be possible
Packed
May not be possible
Shipped
Usually too late
Prepaid cancellation
If an eligible prepaid order is successfully cancelled, any applicable refund will be processed using the available refund method for that order.
The time it takes to reflect after processing may depend on your bank, payment method or payment provider.
COD cancellation
If a Cash on Delivery order is still eligible for cancellation, contact us as early as possible so we can check its current status.
Once fulfilment or shipping has progressed, cancellation may no longer be possible.
✦ CANCELLATION & REFUNDS
Good to know before you request.
Here are quick answers to the most common questions about cancelling an order.
Can I cancel my order after placing it?
You may request cancellation after placing an order, but approval depends on the current order status. Contact us as soon as possible for the best chance of cancellation.
Can I cancel an order after it has been packed or shipped?
Once processing, packing or dispatch has progressed, cancellation may no longer be possible. If the order has already shipped, other options may be subject to the applicable Returns & Refunds policy.
How do I submit a cancellation request?
Contact us through our official support options and provide your order number. Please submit the request as quickly as possible so we can check the order before fulfilment progresses further.
What happens to my payment if my cancellation is approved?
If an eligible prepaid cancellation is approved, the applicable refund will be processed according to the available refund method for your order. The time taken to reflect may depend on your bank or payment provider.
Can Shade with Shine cancel an order?
In rare situations, Shade with Shine may need to cancel an order because of stock availability, fulfilment issues, payment verification, delivery serviceability or other circumstances that prevent the order from being completed. Where applicable, we’ll provide the relevant update and refund information.
What if my order has already shipped?
If your order has already been dispatched, the standard cancellation process may no longer be available.
You can also review our Returns & Refunds page for applicable options.
✦ IMPORTANT
A cancellation request is not automatically a cancellation.
Please wait for confirmation from Shade with Shine before considering your order cancelled.
Cancellation depends on the order’s fulfilment status and other applicable conditions. Once processing, packing or shipping has progressed, we may not be able to stop the order.
We’re just a message away
Want to cancel an order? Keep your order number handy and contact us as soon as possible so we can check its current status.