Frequently Asked Questions

Once your order is successfully placed, you’ll receive an order confirmation using the contact details provided at checkout. Easy!

Changed your mind? No worries. If your order hasn’t been processed or dispatched yet, we may be able to help. Just reach out to us as soon as possible with your order details.

If your order hasn’t been dispatched yet, we may be able to update the address for you. Once it’s shipped, changes might not always be possible, so message us quickly.

Delivery time depends on your location, PIN code and courier availability. Once your order is shipped, we’ll share tracking details so you can keep an eye on it.

As soon as your order is dispatched, you’ll receive tracking information that you can use to follow your package all the way to your doorstep.

Sometimes couriers can take a little longer because of holidays, weather, high order volumes or other unexpected situations. If your order feels unusually delayed, just contact us and we’ll help you check what’s going on.

First, check with family members, neighbours, reception or security staff in case someone accepted it for you. Still can’t find it? Reach out to us as soon as possible and we’ll help you look into it.

Yes! Cash on Delivery is available for eligible orders and serviceable PIN codes. You’ll automatically see the COD option at checkout if it’s available for your order.

COD availability can depend on your PIN code, order value, product eligibility or other order-related factors.

Yes. Payments are processed through secure payment options available on our website and authorised payment partners, so you can shop with confidence.

Don’t panic and avoid placing another order right away. If your order still isn’t confirmed, contact us with your payment and transaction details and we’ll help you sort it out.

Return eligibility depends on our Return & Refund Policy. Please give it a quick read for all the details before requesting a return.

That’s definitely not the experience we want for you. Please contact us as soon as possible with your order number and clear photos or videos of the product and packaging. We’ll review everything and help you with the next steps.

Please keep the original packaging and contact us promptly with your order details and relevant photos or an unboxing video, where available. We’ll check the issue and assist you accordingly.

Once your refund is approved and processed from our side, the time it takes to reflect depends on your bank, payment method or payment provider.

We try our best to show every product as accurately as possible. However, slight colour differences can happen because of lighting, photography or individual screen settings.

Not always. Styling props may be used to make our product photos look extra nice. Only the items mentioned in the product title, description or package contents are included with your order.

You’ll find important details like size, dimensions, materials, features and other specifications on the individual product page wherever applicable.

Nope! Adding something to your wishlist saves it for later, but it doesn’t reserve the stock. If you really love it, don’t leave it waiting too long. 👀

The latest stock status is shown on the product page and other relevant areas of our website. If it says available, you’re good to go.