Privacy Policy

Last updated: September 3, 2026

At Shade with Shine, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.

Our website is operated using Shopify, which provides the e-commerce platform that allows us to offer our products and process orders.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide to us

When you place an order, contact us, or communicate with us, we may collect:

• Full name

• Billing and shipping address

• Phone number

• Email address

• Order and purchase details

• Information you provide when contacting customer support

• Any other information you voluntarily provide to us

Information related to your orders

When you purchase from us, we may collect information about:

• Products purchased

• Order amount

• Order date

• Delivery address

• Order status

• Return, refund or cancellation information

• Customer support communications relating to your order

Payment information

At present, Shade with Shine primarily offers Cash on Delivery (COD).

We do not currently collect or store your full debit-card, credit-card or banking credentials ourselves.

If we introduce online payment services or a third-party payment gateway in the future, this Privacy Policy may be updated to explain how payment information is handled by the relevant payment provider.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by Shopify or by technologies required to operate the website.

This may include information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate interaction with our website

• Technical information necessary to maintain website security and functionality

We currently do not use Google Analytics or Meta Pixel on our website.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the website and Shopify-powered shopping experience to function properly.

Cookies may help with functions such as:

• Keeping products in your shopping cart

• Remembering certain preferences

• Maintaining your shopping session

• Website security

• Improving basic website functionality

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website or checkout.

4. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Confirm and communicate order details

• Arrange shipping and delivery

• Provide customer support

• Respond to your questions or requests

• Process eligible returns, refunds and cancellations

• Maintain and improve our website and services

• Prevent fraud, misuse or unauthorized activity

• Maintain website and transaction security

• Comply with applicable legal and regulatory requirements

• Resolve disputes and enforce our terms and policies

We currently do not operate an email marketing or newsletter program.

5. WhatsApp Customer Support

We may use WhatsApp to communicate with customers when you choose to contact us or when communication through WhatsApp is necessary for customer support or order-related assistance.

Information you provide through WhatsApp may include your name, phone number, order information and the contents of your messages.

WhatsApp is operated by a third party and its own privacy policies and terms may apply to your use of the service.

Please avoid sending unnecessary sensitive personal or financial information through WhatsApp.

6. How We Share Your Information

We may share personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Shopify

Our online store is powered by Shopify. Shopify may process information necessary to operate our website, shopping cart, checkout, orders and related services.

Delivery and logistics providers

We may provide relevant information such as your name, phone number and delivery address to courier, logistics or shipping providers so that your order can be delivered.

Service providers

We may use third-party service providers that assist us with website operation, customer support, technology, order fulfillment or other business functions.

Legal or regulatory purposes

We may disclose information where required or permitted by applicable law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, website or business.

We do not sell your personal information for money.

We currently do not use personal information for targeted advertising through Meta Pixel, Google Analytics or Instagram/Facebook advertising campaigns.

7. Shopify

Our store is hosted on Shopify. Information you provide through our website may be processed by Shopify as necessary to provide the Shopify services and operate our store.

Shopify may process information according to its own privacy practices and policies.

For more information about Shopify's handling of personal information, please review Shopify's applicable privacy documentation.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders

• Provide customer support

• Maintain business and transaction records

• Handle returns, refunds and cancellations

• Comply with applicable legal or accounting requirements

• Resolve disputes

• Prevent fraud or misuse

• Enforce our agreements and policies

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include requesting:

• Access to personal information we hold about you

• Correction of inaccurate information

• Deletion of personal information where legally applicable

• Information about how your personal information is used

• Withdrawal of consent where processing is based on consent, where applicable

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and products are not directed specifically at children.

We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media or communication platforms.

We are not responsible for the privacy practices, security or content of third-party websites.

When you leave our website or interact with a third-party service, we recommend reviewing that provider's privacy policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the Last updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to request information about your personal data, or have a privacy-related concern, you can contact us at:

Shade with Shine

Email: hello@shadewithshine.com

Phone: +91 96252 23783

Address: New Delhi, India

For privacy-related requests, please include enough information for us to understand and verify your request.

---

Shade with Shine
♡ MADE WITH CARE   ✦ DESIGNED TO SHINE   ☀ MADE FOR YOU