ORDER RECEIVED
Order confirmed
Once your order is successfully placed, we begin preparing it for fulfilment using the details provided at checkout.
✦ SHIPPING & DELIVERY
Shipping, made simple.
Everything you need to know about how we process, pack and deliver your Shade with Shine order.
✦ FROM ORDER TO DOORSTEP
Here’s what happens after you order.
We keep the process simple, careful and easy to follow from the moment your order is placed until it reaches you.
PACKED WITH CARE
Prepared with care
Your order is checked and packed carefully before being handed over to our delivery partner.
ON THE WAY
Dispatched & trackable
Once your order is shipped, tracking information will be made available so you can follow its journey.
✦ SHIPPING & DELIVERY
Good things are on the way.
Delivery details can vary depending on your location, PIN code and courier serviceability.
Delivery time
Delivery time depends on your location, PIN code and courier availability. Tracking information will provide the latest available status after dispatch.
Shipping charges
Any applicable shipping charges or available shipping benefits will be shown to you during checkout before you place your order.
Check your details
Please make sure your delivery address, PIN code and contact number are correct before completing your order.
Secure packaging
We take care while preparing and packing your products to help keep them protected throughout their journey.
✦ WHERE’S MY ORDER?
Track it whenever you like.
Once tracking information is available for your order, use our Track Order page to check its latest shipping status.
Track My Order →
✦ GOOD TO KNOW
A little help for the unexpected.
Most orders arrive smoothly, but here’s what to know if something doesn’t go quite as planned.
My order seems delayed. What should I do?
Courier networks can occasionally take longer because of weather, holidays, high shipment volumes, service disruptions or other unexpected circumstances. Check the latest tracking status first. If the delay seems unusual, contact us with your order number and we’ll help you look into it.
Tracking says delivered, but I haven’t received my order.
Please check with family members, neighbours, reception or security staff in case the parcel was accepted on your behalf. If you still cannot locate it, contact us as soon as possible with your order number so we can assist you.
Can I change my delivery address after ordering?
If your order has not yet been processed or dispatched, we may be able to help update the delivery details. Once an order has shipped, an address change may no longer be possible. Contact us as quickly as possible if you need an update.
What if my package arrives damaged?
Please keep the product and original packaging and contact us promptly with your order number along with clear photos or videos of the product and packaging. We’ll review the issue and help you with the next steps.
We’re just a message away
Need help with a delivery or an existing order? Keep your order number handy and reach out through our official support options.